At Kidpay, we strive to ensure customer satisfaction with every transaction. Our refund and cancellation policy is designed to provide clarity and transparency regarding refunds for transactions made through the Kidpay payment wallet, specifically aligning with the products and services available on our website.
Refunds may be issued for eligible transactions, including purchases, transfers, or payments made through the Kidpay wallet. Eligibility for refunds is subject to the terms and conditions of the specific transaction, as well as any applicable laws or regulations.
To request a refund, users must contact Kidpay customer support and provide relevant details, including transaction information and reasons for the refund request.
Kidpay will review the request and assess eligibility for a refund based on the circumstances of the transaction.
If the refund request is approved, Kidpay will process the refund in accordance with the original payment method used for the transaction.
Refund processing times may vary depending on factors such as the payment method, financial institution processing times, and the nature of the transaction. Kidpay will make reasonable efforts to process refunds promptly, typically within 5-7 working days from the date of approval. Users should allow for this processing period before the refund is reflected in their bank account.
Certain transactions may be ineligible for refunds, including but not limited to:
Transactions that violate Kidpay's terms of service or acceptable use policy.
Transactions that are subject to dispute, fraud, or chargebacks.
Transactions that involve non-refundable fees or charges, such as service fees or processing fees.
Kidpay will communicate with users throughout the refund process, providing updates and notifications regarding the status of their refund requests.
If a refund request is denied or requires further information, Kidpay will notify the user and provide reasons for the decision.
For any questions or concerns regarding refunds or cancellations, users can contact Kidpay customer support for assistance. Our dedicated support team is available to address inquiries and resolve issues related to refunds and cancellations in a timely manner. You can reach us at support@kidpay.in.